Privacy Policy

Table of Contents

• 1. What Data We Collect
• 2. How We Collect Data About You
• 3. How We Use Your Data
• 4. Who We Share Your Data With
• 5. Security Measures
• 6. Updates & Contact Information

What Data We Collect

To access our therapy services, book appointments, or communicate with us, we may collect and store personal information that you voluntarily provide, including but not limited to:

• Full name of the client or parent/guardian
• Email address
• Phone number
• Age and gender (where relevant to therapy planning)
• Occupation (if applicable)
• Address or city (for service coordination or home visits)
• Photograph (with consent, if required for records)
• Therapy-related details such as service type (speech therapy, occupational therapy, feeding therapy, voice therapy, etc.)
• Appointment details and session history

Client & Therapy Data

When you enrol in therapy or attend sessions, we may collect data related to:

• Assessment records
• Therapy plans and progress notes
• Attendance and session completion details
• Communication logs related to therapy services

Payment Information

If you make payments for services, we collect limited payment-related information such as payment confirmation or receipts. Payment processing is handled securely, and we do not store sensitive banking or card details on our systems.

Communication & Support

When you contact us via phone, email, WhatsApp, website forms, or other communication channels, we collect and store your contact details and the information you provide to respond to your queries, schedule sessions, or provide support.

Data We Collect Through Automated Means

When you visit our website or interact with our digital services, certain data may be collected automatically.

System Data

This includes technical information such as:

• IP address
• Device type
• Operating system
• Browser type and language

Usage Data

This includes:

• Pages visited
• Time spent on the website
• Date and time of access
• Interaction with forms or features

This data is collected through server logs and tracking technologies and is used only to improve website performance, security, and user experience.

How We Collect Data About You

We use tools such as cookies, web beacons, and similar tracking technologies to collect certain data automatically.

Cookies & Tracking Tools

Cookies are small text files stored on your browser that help us:

• Enable basic website functionality
• Improve website performance
• Understand user interactions
• Enhance security and prevent misuse

You may control or disable cookies through your browser settings; however, some features of the website may not function properly as a result.

How We Use Your Data

We use your data to:

• Provide therapy services and manage appointments
• Maintain accurate clinical and administrative records
• Communicate regarding sessions, updates, or service changes
• Improve our services and website functionality
• Comply with legal, regulatory, or professional obligations

Who We Share Your Data With

We do not sell or misuse your personal data. We may share limited data only in the following circumstances:

• Therapists & Clinical Staff: For the purpose of delivering therapy services
• Administrative & Support Staff: To manage scheduling, communication, and records
• Service Providers: Third parties who assist us in website hosting, communication, or operational support
• Legal & Regulatory Authorities: When required by law or to protect the rights, safety, and security of Rapture Therapy Centre and its clients

Data is shared strictly on a need-to-know basis and with appropriate confidentiality safeguards.

Security Measures

Rapture Therapy Centre implements appropriate technical and organizational security measures based on the sensitivity of the data we handle. These measures are designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we take every reasonable step to secure your data, no system can be guaranteed to be 100% secure. You are encouraged to safeguard any login credentials or communication shared with us and notify us immediately if you believe your information has been compromised.

Updates & Contact Information

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any material changes will be communicated through our website or other appropriate channels. Updates will become effective on the date they are posted.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Rapture Therapy Centre

Email: rapturetherapy24@gmail.com

Phone: 7902709974